Complaints form

Do you have a complaint about APAM? Did you have an unsatisfactory service? Fill in the form below with the required data. Our operators will respond you as soon as possible.

Privacy disclaimer

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In order to make a complaint about inconveniences or delays, you can also contact us by:

  • calling the number 0376 230 339 every day from 07.30 to 19.00
  • sending an e-mail to
  • sending a mail to APAM Esercizio Spa - Via dei Toscani, 3/c - 46100 Mantova
  • sending a fax to the number 0376 230 330

The company will contact you as soon as possible with a written statement by sending a mail or an e-mail to the name submitted on the complaint form.

After 90 days from submission to APAM it is possible to send a report to the Transport Regulatory Authority in accordance with regulation (EU) no. 181/2011 regarding the rights of bus passengers, as follows: